Sending crash logs

When ZotPad crashes, it will save a crash log that provides developers information on what caused the crash. These logs are saved on the device and are automatically sent to the developer unless the user has chosen not to send anonymous error reports in the ZotPad settings.

Sending crash logs by email

Because crash logs are sent automatically, there is typically no need to send them by email. There are two important exceptions to this rule.

  1. If you have sent a support request to ZotPad, you may be asked to  send crash logs because the logs that are sent automatically are anonymous and cannot be linked to you or your problem.
  2. If you are a beta tester, you may encounter crashes that were not logged automatically or the automatic report was missing important information. In both cases you should not send logs unless you are requested to do so.
Sending crash logs is done in two different ways.

Obtaining crash log using a computer 


First connect your device to your computer and synchronize with iTunes. After this, you can find the logs in the following locations. 

Mac OS X

~/Library/Logs/CrashReporter/MobileDevice/<DEVICE_NAME>

Windows XP
C:\Documents and Settings\<USERNAME>\Application Data\Apple Computer\Logs\CrashReporter\MobileDevice\<DEVICE_NAME>

Windows Vista and later

C:\Users\<USERNAME>\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\<DEVICE_NAME>

The directory contains two types of files, crash logs and summary files. The crash logs are named in the following format:

ZotPad_<TIMESTAMP>_<DEVICE_NAME>.crash

Or for beta builds

ZotPad beta_<TIMESTAMP>_<DEVICE_NAME>.crash

See Apple's official documentation here. If you cannot find a crash log from this folder, check the Retired folder inside the crash logs folder.

Obtaining crash logs directly from iPad/iPhone


The alternative way is recommended only if the preferred method is not possible. The reason for not recommending this method is that it is possible that the log that is sent this way will be formatted incorrectly and cannot be analysed. The alternative way involves the following steps:
  1. Open Settings.app.
  2. Navigate to General -> About -> Diagnostics & Usage -> Diagnostics & Usage Data.
  3. Locate a log entry that contains ZotPad in the name and open the log entry.
  4. Copy the content of the log entry and paste it in the email

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